Shipping Policy

At Ellas Klosette, we are committed to making sure your order reaches you safely and on time. Please read our shipping policy carefully before placing your order.

Shipping Fees

Shipping and delivery fees apply to all orders. The delivery fee depends on your location and will be communicated to you before your order is dispatched.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing and dispatch times may vary depending on order volume, product availability, and other circumstances.

We will contact you using the details provided at checkout if we need additional information regarding your order.

Delivery

Delivery times depend on your location and the delivery service used. While we do our best to ensure timely delivery, delays may occur due to traffic, weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Please ensure that your delivery information, including your name, phone number, and delivery address/location, is accurate and complete.

Delivery Issues

If you are unavailable when the courier attempts delivery, additional delivery arrangements or charges may apply.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Order Tracking

Where tracking information is available, it will be provided to you after your order has been dispatched.

No Returns, Refunds or Exchanges

Please note that we do not accept returns, refunds, or exchanges. All purchases are final.

We encourage you to carefully review your order details and product information before completing your purchase.

Contact Us

If you have any questions regarding your order or delivery, please contact us through the contact details provided on our website.